Privacy Policy

Able Appliance Repairs (“we”, “our”, or “us”) is committed to protecting your personal information and respecting your privacy in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, contact us via WhatsApp or phone, or use our services.

1. Information We Collect

We may collect and process the following personal information:

  • Your name (if provided)
  • Your phone number
  • Your email address
  • Your physical address (for service delivery)
  • Details about your appliance issue
  • Communication records (WhatsApp messages, calls, emails)
  • Technical data such as IP address, browser type, and device information

We only collect personal information that is necessary to provide our services or communicate with you.

2. How We Collect Information

Your information may be collected when you:

  • Contact us via WhatsApp or phone
  • Submit a form on our website
  • Request a quote or service
  • Interact with our website or advertisements

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and service requests
  • Schedule and provide appliance repair services
  • Communicate regarding appointments, quotes, and repairs
  • Improve our services and customer experience
  • Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties.

4. Lawful Basis for Processing

We process personal information in accordance with POPIA based on one or more of the following lawful grounds:

  • Your consent
  • Performance of a contract or service
  • Compliance with legal obligations
  • Our legitimate business interests

5. Sharing of Personal Information

Your personal information may be shared only when necessary with:

  • Our technicians for service delivery
  • Service providers assisting with website hosting, analytics, or communications
  • Regulatory or legal authorities where required by law

All third parties are required to protect your information and use it only for the intended purpose.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyse traffic, and support advertising campaigns.

These technologies may collect non-identifiable information such as browser type, pages visited, and time spent on the site.

You may disable cookies in your browser settings; however, some features of the website may not function properly.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure.

Access to personal information is restricted to authorised personnel only.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

9. Your Rights Under POPIA

You have the right to:

  • Request access to your personal information
  • Request correction or deletion of your information
  • Withdraw consent where processing is based on consent
  • Object to the processing of your personal information
  • Lodge a complaint with the Information Regulator of South Africa

Requests can be made by contacting us using the details below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Able Appliance Repairs
Email: info@ableappliancerepairs.co.za
Phone: 078 678 8223
Address: 48 Doringboom, Kempton Park, South Africa

Effective Date: January 2025